At RBST GEAR CO, we stand by the quality of our products and are committed to ensuring customer satisfaction. Our warranty policy covers the following products for a period of 1 year from the date of purchase.
Coverage
Products Covered
- Grips
- Knee Sleeves
- Belts
- Patches
- Backpacks
Types of Coverage
Our warranty covers manufacturer defects related to stitching and material flaws, as well as cosmetic damages that are not due to overuse.
Warranty Claims
If a product is found to have a defect covered by our warranty, we will provide a replacement free of charge.
Requirements for Warranty Claims
- Proof of Purchase: Customers must provide an order number.
- Photos of Damaged Items: Please include clear pictures of the issue for faster processing.
Quality Check Requirement
Customers are required to inspect their items for quality within the first 7 days of receiving them. If any issues are found during this period, please report them immediately for a swift resolution.
Exclusions
Our warranty does not cover:
- Accidental damage
- Normal wear and tear
- Any damages from misuse, unauthorized repairs, or modifications
Shipping Costs
- First 7 Days: RBST GEAR CO will cover shipping costs for returns or replacements within the first 7 days from the delivery date.
- 7 Days to 1 Year: After the initial 7 days, customers are responsible for a flat shipping fee of $8 for warranty claims up to 1 year.
Warranty Expiration
- Beyond 1 Year: Products are no longer covered by warranty after one year from the date of purchase.