Shipping policy

At RBST GEAR CO, we strive to ensure that your orders are processed and delivered promptly, with the utmost care and efficiency. Please review the following information regarding our shipping policy:

Order Processing Time:

  • Orders are typically processed within 1-2 business days of receiving payment confirmation.
  • Orders placed on weekends or holidays will be processed on the following business day.
  • During peak seasons or promotional periods, processing times may be slightly extended. Any delays will be communicated promptly.

Shipping Methods and Rates:

  • We offer several shipping options to cater to your preferences and delivery needs.
  • Shipping rates are calculated based on the selected shipping method, destination, and the weight/size of your package. You will be presented with available shipping options and associated rates during the checkout process.
  • Please note that shipping costs are non-refundable.

Delivery Timeframes:

  • Delivery times vary depending on the shipping method selected and the destination.
  • Domestic orders typically arrive within 3-7 business days from the date of shipment.
  • While we make every effort to ensure timely delivery, please understand that delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, or carrier disruptions.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing tracking information.
  • You can track the status of your order using the provided tracking number on our website or the carrier's website.

Shipping Restrictions:

  • We currently ship to USA + CANADA
  • Please note that some items may be restricted from international shipping due to legal or logistical reasons. Any such restrictions will be communicated clearly on the product page.

Incomplete or Incorrect Addresses:

  • It is the customer's responsibility to provide accurate and complete shipping information at the time of checkout.
  • We are not liable for orders that are undeliverable due to incomplete or incorrect addresses provided by the customer. Additional shipping charges may apply for re-routing or re-delivery of orders with incorrect addresses.

Lost or Damaged Shipments:

  • While we take great care in packaging your orders securely, we cannot be held responsible for lost or damaged shipments once they have been handed over to the carrier.
  • If your order is lost or damaged in transit, please contact us immediately, and we will assist you in filing a claim with the carrier.

Shipping to Multiple Addresses:

  • At this time, we are unable to ship a single order to multiple addresses. If you wish to ship items to different addresses, please place separate orders for each address.

For Further Assistance:

  • If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at [your contact email or phone number].

Policy Updates:

  • We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be reflected on this page.