Refund policy

Our return policy spans a 14-day window from the date of item receipt. During this time, you're welcome to request a return.

For your return to qualify, the item must remain in its original condition - unworn or unused, complete with tags, and securely packaged in its original wrapping. It's essential to have your receipt or proof of purchase handy as well.

To initiate a return process, simply reach out to us via email at Mickey@robust-us.com.

In the event of any damages or issues with your order, please conduct a thorough inspection upon delivery. Should you encounter any defects, damages, or receive an incorrect item, kindly inform us immediately. This allows us to promptly assess the matter and take appropriate corrective measures.

Certain items fall outside the scope of our return policy. These include perishable goods like food, flowers, or plants, custom products such as personalized items or special orders, and personal care goods like beauty products. Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. If you have queries or uncertainties regarding your specific item, please don't hesitate to get in touch.

Regrettably, we are unable to accommodate returns for sale items or gift cards.